When do you dispatch orders?

If your order is placed before 2pm we aim to have these processed and dispatched on that same day.

However some items are special order, these incluide but aren't limted to Colourfast and Powder coated items. These items can take an extra 3 - 7 working days to be manufactured and are dispatched as soon as they are ready. 

How much will my delivery cost?

Our delivery costs vary depending on what product is ordered and where it is being delivered to. When you add items to your basket and proceed to checkout the delivery prices will be stated. We keep our delivery costs as low as possible and only pass on the rates that our delivery partners charge us.

Delivery on fixings are free over £200.00 ex VAT

How long will my delivery take?

On the product page you will see our usual lead time for our items, these are above the ADD TO BASKET button. These are a guide only and we aim to get your items delivered to you asap.

If a product is low stock or out of stock we will contact you with an expected lead time.

Lead time on Colorfast and Powder coat items is approximately 3-7 working days
Solar fasteners please note these are ordered in from the USA - These can take 3 - 5 weeks. Some have minimum order values - Please contact us for more information

We must be notified of any intent to return goods within 30 days upon receipt of your order. Please email sales@ukflatroofing.com with your order number as reference and a sales advisor will be able to advise on the returns process.

There is a 25% restocking fee on these items. Returns will need to be arranged at your own expense and the original shipping fee will not be refunded.

The goods must be in a resalable condition. We cannot refund orders which are sent back with missing items or are in an unsalable condition.

If you believe there are items missing please inform us prior to returning the items to avoid disappointment. All items are counted and checked individually upon return. 

Please ensure these are returned in their original packaging. If this is not possible please speak to a sales advisor about this prior to return.

When do you dispatch orders?

If your order is placed before 2pm we aim to have these processed and dispatched on that same day.

However some items are special order, these incluide but aren't limted to Colourfast and Powder coated items. These items can take an extra 3 - 7 working days to be manufactured and are dispatched as soon as they are ready. 

How much will my delivery cost?

Our delivery costs vary depending on what product is ordered and where it is being delivered to. When you add items to your basket and proceed to checkout the delivery prices will be stated. We keep our delivery costs as low as possible and only pass on the rates that our delivery partners charge us.

Delivery on fixings are free over £200.00 ex VAT

How long will my delivery take?

On the product page you will see our usual lead time for our items, these are above the ADD TO BASKET button. These are a guide only and we aim to get your items delivered to you asap.

If a product is low stock or out of stock we will contact you with an expected lead time.

Lead time on Colorfast and Powder coat items is approximately 3-7 working days
Solar fasteners please note these are ordered in from the USA - These can take 3 - 5 weeks. Some have minimum order values - Please contact us for more information

We must be notified of any intent to return goods within 30 days upon receipt of your order. Please email sales@ukflatroofing.com with your order number as reference and a sales advisor will be able to advise on the returns process.

There is a 25% restocking fee on these items. Returns will need to be arranged at your own expense and the original shipping fee will not be refunded.

The goods must be in a resalable condition. We cannot refund orders which are sent back with missing items or are in an unsalable condition.

If you believe there are items missing please inform us prior to returning the items to avoid disappointment. All items are counted and checked individually upon return. 

Please ensure these are returned in their original packaging. If this is not possible please speak to a sales advisor about this prior to return.

When do you dispatch orders?

If your order is placed before 2pm we aim to have these processed and dispatched on that same day.

However some items are special order, these incluide but aren't limted to Colourfast and Powder coated items. These items can take an extra 3 - 7 working days to be manufactured and are dispatched as soon as they are ready. 

How much will my delivery cost?

Our delivery costs vary depending on what product is ordered and where it is being delivered to. When you add items to your basket and proceed to checkout the delivery prices will be stated. We keep our delivery costs as low as possible and only pass on the rates that our delivery partners charge us.

Delivery on fixings are free over £200.00 ex VAT

How long will my delivery take?

On the product page you will see our usual lead time for our items, these are above the ADD TO BASKET button. These are a guide only and we aim to get your items delivered to you asap.

If a product is low stock or out of stock we will contact you with an expected lead time.

Lead time on Colorfast and Powder coat items is approximately 3-7 working days
Solar fasteners please note these are ordered in from the USA - These can take 3 - 5 weeks. Some have minimum order values - Please contact us for more information

We must be notified of any intent to return goods within 30 days upon receipt of your order. Please email sales@ukflatroofing.com with your order number as reference and a sales advisor will be able to advise on the returns process.

There is a 25% restocking fee on these items. Returns will need to be arranged at your own expense and the original shipping fee will not be refunded.

The goods must be in a resalable condition. We cannot refund orders which are sent back with missing items or are in an unsalable condition.

If you believe there are items missing please inform us prior to returning the items to avoid disappointment. All items are counted and checked individually upon return. 

Please ensure these are returned in their original packaging. If this is not possible please speak to a sales advisor about this prior to return.