Do you offer Free Delivery?
Yes! On rooflight orders over £800 Excluding Vat we can offer free delivery.
Orders below £800 Excluding Vat are subject to a delivery fee of £30 Excluding VAT on these items.
Where do you deliver to?
We can deliver these items to mainland UK
Where will you deliver my order to?
Please note that all of our deliveries are kerbside only and it is your responsibility to get it from the Kerb onto your property. The delivery driver will not manually offload or assist in manually offloading the products.
Due to the size and/or weight of the products, we strongly recommend that the products should be offloaded by mechanical means, for example a forklift truck or crane. This can be organised by us at an additional cost.
Please ensure you have somewhere suitable to store the rooflights as timber or stillages cannot be used from the vehicle. Please ensure you have ample space to offload.
Delivery access and site restrictions
Please ensure you advise us of any site restrictions or access issues you may foresee, failure to do so may result in extra delivery charges.
For example, these items may be delivered on a large lorry so our team needs to be aware of any narrow roads, height restrictions or other access requirements to avoid a failed delivery. If delivery fails due to nobody available to take the goods or the driver being unable to offload then a re delivery charge will be applied.
When do you dispatch orders?
We are often able to dispatch orders same day for if ordered before 1pm (exceptions apply). Special order units may take 1–3 weeks for delivery. Bespoke units can be manufactured in as little as 3–5 weeks.
Please ensure to leave a mobile number so that we can contact you with your delivery date once we have received confirmation from the local branch. This also allows ourselves or the delivery driver to contact you if there are any issues with your delivery.
Why do we need your contact number?
It is essential for us to have your contact number to allow ourselves or the delivery driver to contact you if there is an issue with your delivery and avoid re delivery charges in the event there are site access issues.
Please leave a mobile number as this is normally best for the delivery driver as well. If you must leave an office number, please provide clear instructions for any extensions that may be required to contact the named person.
How much will my delivery cost?
For orders over £800 Excluding VAT delivery is free. For orders below £800 Excluding VAT delivery is £30.
How long will my delivery take?
Standard rooflights are delivered within 1-3 working days. Roof Lanterns are delivered within 3-5 working days.Special order units may take 1–3 weeks for delivery. Bespoke units can be manufactured in as little as 3–5 weeks.
How will my rooflight be packaged?
We ensure our rooflights are protected as best as possible during transportation. Most larger glass units will be shipped on a pallet.
If goods are damaged in transit please ensure to sign the carrier note accordingly and notify us within 24-48 hours of receipt of goods. Failure to do so within this timeframe may mean we are unable to assist.