Do you offer Free Delivery?

Yes! On most insulation orders over £400 Excluding Vat we can offer free delivery*. However, this does depend on the delivery location and stock available. Sometimes stock may not be available at your local branch and may need to be delivered from a different branch which can alter the lead time or delivery charge. If this is the case one of our advisors will contact you to confirm any changes. Please feel free to send your enquiry over through get a quote or WhatsApp and we will work out the costs for you.

We always endeavour to have your order travel the least amount of miles to you in order to ensure free or the cheapest and most economic delivery option.

Orders below £400 Excluding Vat are usually subject to a delivery fee of £50 Excluding VAT on these items.

* Orders into the centre of London (inside the north circular and south circular – please check with us for exact details) delivery will be charged to on order upto £1000 + VAT. This is due to increased shipping costs for the centre of London with congestions charges etc, orders will also need to be above £350 + VAT to be processed.

Where do you deliver to?

We can deliver these items to 99% of the UK population, utilising our various branches across England, Wales & Scotland.

To see if you are in our delivery area you can check the map below or find your postcode in the following list:
London: BR, CR, DA, E, EC, EN, HA, IG, KT, N, NW, RM, SE, SM, SW, TW, UB, W, WC, WD
Other Postcodes: AL, B, BA, BB, BD, BH, BN, BS, CA, CB, CF, CM, CO, CT, CV, CW, DA, DD*, DE, DG*, DH, DL, DN,DT, DY, EH*, EX, FK*, FY, G, GL, GU, HD, HG, HP, HU, HX, IP, KA*, KY*, L, LA, LE, LL, LN, LS, LU, M, ME, MK, ML, NE, NG, NN, NP, NR, OL, OX, PA*, PE, PH*, PL, PO*, RG, RH, RM, S, SG, SK, SL, SN, SO, SP, SR, SS, ST, SY, TA, TD*, TF, TN, TQ, TR, TS, WA, WF, WN, WR, WS, WV, YO
*Limited Areas: PO – Mainland Only. DD, DG, EH, FK, KA, KY, PA, PH & TD – Please contact us as our delivery coverage is limited in these areas and subject to distance from the local branch and order size.

Where will you deliver my order to?

Please note that all of our deliveries are kerbside only and it is your responsibility to get it from the Kerb onto your property. It is at the discretion of the courier where the order is left.

Please ensure you have ample space to offload.

Delivery access and site restrictions

We use pallet couriers for these items and they tend to be delivered on large 18T/26T lorries.

A Rigid lorry is approximately 18 / 26 tonnes with the capacity for 12 / 14 pallets. They are usually 10m / 12m Long, 4m high and 2.6m wide as an average.

Please ensure you advise us of any restrictions or access issues you may forsee with this size vehicle, failure to do so may result in extra delivery charges.

When do you dispatch orders?

If your order is placed before 12pm we aim to have these processed and dispatched onto our lorries the next day.

However, sometimes our lorries are already full and booked, so this might be 2 to 5 working days after you place your order. In some scenarios the stock may need to be brought in from another branch which can extend the delivery time up to 10 working days from processing your order. Some areas are also subject to set delivery days due to their distance from the local branch.

Please ensure to leave a mobile number so that we can contact you with your delivery date once we have received confirmation from the local branch. This also allows ourselves or the delivery driver to contact you if there are any issues with your delivery.

Why we need your contact number?

It is essential for us to have your contact number to allow ourselves or the delivery driver to contact you if there is an issue with your delivery.

For orders of this nature we will likely contact you after you have placed the order online to discuss delivery options and any site restrictions or offloading requirements you may have.

Please leave a mobile number as this is normally best for the delivery driver as well.

How much will my delivery cost?

Our delivery costs vary depending on what product is ordered and where it is being delivered to. When you add items to your basket and proceed to checkout the delivery prices will be stated. We keep our delivery costs as low as possible and only pass on the rates that our delivery partners charge us.

How long will my delivery take?

On the product page you will see our usual lead time for our items, these are below the ADD TO BASKET button. These are a guide only and we aim to get your items delivered to you ASAP.

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