Do you offer Free Delivery?
Yes! Rooflight orders over £3000 (excluding VAT) qualify for free delivery. Orders below £3000 (excluding VAT) incur a delivery fee of £45 (excluding VAT).
Where do you deliver to?
We deliver to mainland UK.
Where will you deliver my order?
All deliveries are kerbside only. It is your responsibility to move items from the kerb onto your property, as the delivery driver will not manually offload products. Due to the size and weight of some items, mechanical offloading (e.g., forklift or crane) is strongly recommended and can be arranged for an additional cost. Please ensure you have suitable storage and sufficient space to offload.
Delivery access and site restrictions
Please advise us of any site restrictions or access issues in advance, such as narrow roads or height limitations. Failure to do so may result in extra delivery charges. If delivery cannot be completed due to access issues or unavailability, a re-delivery fee will apply.
When do you dispatch orders?
Orders placed before 12:00 PM are often dispatched the same day (exceptions may apply). Special order units may take 1–3 weeks, and bespoke units can take 3–5 weeks for manufacture and dispatch. Please provide a mobile number so we can contact you with your delivery date or if any issues arise.
Why do we need your contact number?
A contact number allows us or the delivery driver to reach you in case of site access issues, helping to avoid re-delivery charges. If you provide an office number, please include instructions or extensions needed to reach the named contact.
How much will my delivery cost?
Orders over £3000 (excluding VAT) are delivered free. Orders below £3000 (excluding VAT) incur a £45 delivery fee.
How long will my delivery take?
Standard rooflights: 1–3 working days
Roof lanterns: 3–5 working days
Special order units: 1–3 weeks
Bespoke units: 3–5 weeks
How will my rooflight be packaged?
We protect rooflights carefully during transport, with larger glass units typically shipped on pallets. If goods are damaged in transit, please note this on the carrier’s delivery note and notify us within 24 hours. Failure to do so may affect our ability to assist.