When do you dispatch orders?
If your order is placed before 12:00 PM, we aim to process and dispatch it on our lorries the next working day. During busy periods, dispatch may take 2–3 working days, depending on the size of your order. Please provide a mobile number so we can confirm your delivery date with you and contact you if there are any issues.
How much will my delivery cost?
Delivery costs vary depending on the product and delivery location. When you add items to your basket and proceed to checkout, the delivery charges will be displayed. We keep delivery costs as low as possible and only pass on the rates charged by our delivery partners.
How long will my delivery take?
Each product page displays an estimated lead time below the “Add to Basket” button. These are a guide only, and we aim to deliver your items as quickly as possible.
Where will you deliver my order to?
Orders of 1–6 packs: Delivered via parcel courier to your door. Items will not be left unattended without your consent.
Orders of 7 packs or more: Delivered kerbside only. It is your responsibility to move the items from the kerb onto your property. Someone must be present for delivery, and the courier will not leave the goods unattended. Please ensure there is ample space for unloading. Redelivery of a pallet will be charged to you at cost, so please ensure your in or someone can take this delivery for you.
Delivery access and site restrictions
Most large orders are delivered using pallet couriers on 18T or 26T rigid lorries, which typically have:
- Length: 10–12 meters
- Height: 4 meters
- Width: 2.6 meters
- Capacity: 12–14 pallets.
Please inform us of any site restrictions or access issues for this type of vehicle. Failure to do so may result in additional delivery charges.
Why do we need your contact number?
It is essential to provide a mobile number so we or the delivery driver can contact you if there are any issues. For orders of this nature, we may contact you after ordering online to discuss delivery options, site restrictions, or offloading requirements.