When do you dispatch orders?
Orders placed before 12:00 PM are usually processed and dispatched on the same day. Some items have an earlier cut-off time and will be dispatched the following day.
How much will my delivery cost?
Delivery costs vary depending on the product and delivery location. When you add items to your basket and proceed to checkout, the delivery price will be displayed. We keep delivery costs as low as possible and only pass on the rates charged by our delivery partners.
Why do we need your contact number
It is essential to provide a mobile number so we or the delivery driver can contact you if there are any issues. For orders of this nature, we may contact you after the order is placed to discuss delivery options, site restrictions, or offloading requirements.
How long will my delivery take?
Each product page shows the usual lead time below the “Add to Basket” button. These times are a guide only, and we aim to deliver your items as quickly as possible.
Please note: Larger orders of Liberty Porcelain Tiles take 2–4 weeks as they are manufactured in batches to ensure colour consistency and avoid variations between batches. For orders of 2 pallets or more, we recommend ordering in bulk to ensure all tiles come from the same batch and achieve a uniform finish.
Delivery access and site restrictions
For larger order we use pallet couriers for these items and they tend to be delivered on large 18T/26T lorries.
A Rigid lorry is approximately 18 / 26 tonnes with the capacity for 12 / 14 pallets. They are usually 10m / 12m Long, 4m high and 2.6m wide as an average.
Please ensure you advise us of any restrictions or access issues you may forsee with this size vehicle, failure to do so may result in extra delivery charges.